Business phone lines

Business phone linesBusiness phone lines.

Phone lines with 24/7 support, plus options for extra calling features and rapid fault fix. All prices exclude VAT.

Get in touch.

SME Sales – Sales desk.

Monday – Friday 08:00 – 18:00.

SME – Support.

SME – Billing.

Monday – Friday 09:00 – 17:00.

Chat with a UK-based sales specialist.

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Additional features.

Business calling features.

Add extra features to your Value or Standard phone line. From as little as £1.60 per feature, you can add call diversion, call waiting, ring back, call-barring, 3-way calling, reminder call, and call sign. Prices exclude VAT.

Great-value call packages.

Standard or featureline customers can take advantage of the free Call Essentials package. It lets you add unlimited UK landline and mobile calls for just £13.90 a month. And for £10 a month, you can add 2,500 minutes of calls to international landlines. Prices exclude VAT.

Faster fixes.

Upgrade to Total Care for £4.70 a month and we’ll aim to fix any faults within 24 hours of you telling us about them. Opt for Critical Care for £6.30 a month and we’ll aim to sort them within 6 hours. Prices exclude VAT.

Already have a BT phone line?

If you signed up for 24 months or more, your line rental will increase when your current contract expires. To make sure you’re on the best rate available, just renew or upgrade your contract before it ends.

It’s easy to renew or upgrade online. Simply choose the service you want from the table at the top of the page and hit ‘Buy now’. Once you fill in your details, one of our time will give you a call to confirm your order and talk you through the next steps.

Included as standard.

You can report and track faults easily online 24/7/365 or over the phone.

The speed with which we’ll fix your fault depends on the type of line you’ve got:

Value phone line.

We will aim to fix your fault by the end of the second working day after you’ve told us about the fault.

Standard phone line and Featureline.

We will aim to fix your fault by the end of the next working day after you’ve told us about the fault.

But you may not need to contact us at all: our comprehensive set of FAQs and help articles on our website, plus help from other customers on our support forums, should answer most questions.

All of our lines come with features that turn them into more than just a phone line.

Value and standard phone lines include:

BT Answer 1571 BT 1471.

Plus you can add Caller Display for free – and see the phone number of who’s calling you (providing you have a suitable phone).

BT Featureline.

Both Featureline Standard and Featureline Compact give you a phone line with handy call management features, which is ideal for small businesses that want the call handling capabilities of a professional phone system without the costs.

Featureline Compact includes:

Call diversion Call waiting Call transfer Call pick up Ring back when free Call barring 3-way calling Reminder call Call interrogation Withhold number Call offer Call sign.

Featureline standard includes.

All of the features included with Featureline Compact, plus :-

Hunt group numbers Call return Ring back when next used Code calling Repeat last call.

Why BT Business?

Unlimited UK calls.

Call anywhere in the country for just £13.90 a month.

Over 900K customers.

More businesses trust us with their communications.

Round-the-clock support.

24/7 online fault reporting and service status for your area.

Calling features explained.

Call diversion – divert calls to any number.

Call waiting – tells you if you’ve got another call waiting when you’re already on a call.

Ring back – calls to let you know when an engaged number becomes free.

Call barring – take control of what types of calls people can make from your phone.

3-way calling – set up a conference call with two other callers.

Reminder call – use your line as an alarm clock.

Caller display – see the phone number of who’s calling you.

Call sign – set a distinctive ring tone to selected incoming numbers so you know who the call is for.

Call pick up – answer a call on your own phone that’s ringing on another Featureline extension.

Call transfer – transfer a call to any other number number.

Internal calls – free internal calls within your business.

Caller display – see the phone number of who’s calling you (there’s a £20 set-up fee for Featureline)

Call interrogation – check which features you’ve got set up on your line.

Withhold number – callers won’t be able to see or get hold of your number (you can set this up for individual calls or for all calls)

Call offer – if you call an internal extension that’s busy, this will let the busy party know that you’re trying to get through to them.

Hunt group numbers – a hunt group number isn’t connected to any particular phone, but connects your caller to the first available phone within a group of extension numbers. So you can set up a group of people, all whom can handle a call, and your customers can get through to the first one who’s free to answer.

Call return – tells you the number of the last person who called you and rings them back.

Ring back when next used – if you call a Featureline extension but don’t get an answer, this will call you back and connect you after the Featureline extension is next used.

Code calling – assign a short code to your most frequently dialled numbers and save yourself a spot of finger-bother.

Repeat last call – redials the last number you dialled.

Things you need to know.

Call Essentials.

Includes calls of up to 60 minutes to fixed UK (01, 02, 03, 05 – where charged at G21 rates) and 0800 numbers, and calls from Northern Ireland to fixed destinations in the Republic of Ireland. Plus UK fixed to UK mainland mobile calls (excludes calls to specialized numbers and some other rates).

Check the BT Price List to see which lines and services you can include in the Call Plan.

If you’re on an existing call plan, adding this package may replace any benefits that come with your current plan. We’ll call you to confirm and take you through your options after you have placed your order. See the BT Price list for details of your current call package.

Unlimited call package.

Call are free for up to an hour. If your call lasts longer than an hour then you pay by the minute. Simply hang up the call and call back within each hour.

You’ll find the call rates to UK landlines, mobiles and international destinations in the BT Price List.

If you end your call package within the minimum period, you’ll have to pay a charge for finishing early. The charge is equal to 50% of the outstanding monthly charges from when you finish the call package to the end of the minimum period.

International direct dial call package.

If you end your call package within the minimum period, you’ll have to pay a charge for finishing early. The charge is equal to 50% of the outstanding monthly charges from when you finish the call package to the end of the minimum period.

Call charges.

Any calls you make that are not covered by our call packages, or are on lines with no calls packages are charged on a pence per minute basis, take a look at our table of call charges.

We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. See information on compensation scheme.

All prices exclude VAT of 20%

If you’re registered as chronically sick or disabled under the CSDPA Act 1970, and you’re the BT account holder in a business with less than 10 employees, you may be eligible for priority fault repair if you have a fault on your phone line or Featureline.

You need to complete an application form signed by a healthcare professional.

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