Lumber Liquidators Bamboo Flooring Recall

Lumber Liquidators recently faced a significant recall involving their Morning Star Strand Bamboo flooring, which was found to be defective. The company agreed to a $30 million class action settlement after consumers reported issues such as warping, cracking, and premature failure of the flooring. The recall affects flooring purchased between January 1, 2012, and March 15, 2019. The settlement provides affected customers with cash payments and store credit vouchers to compensate for the defective product.

Lumber Liquidators Bamboo Flooring Recall

The lawsuit alleged that Lumber Liquidators failed to disclose the flooring’s inability to withstand typical ambient moisture variations, leading to various issues like cupping, shrinking, and delamination. The company denied the claims but opted to settle to avoid prolonged litigation. Class members who submitted valid claims received compensation based on the amount of flooring purchased and any damages incurred. The settlement aimed to resolve all claims nationwide related to the Morning Star Strand Bamboo flooring.

To qualify for the settlement, customers had to provide proof of purchase and demonstrate the defects experienced. The settlement website provided detailed instructions on how to file a claim and what documentation was required. The process was designed to be straightforward, ensuring that affected customers could easily receive their compensation. Lumber Liquidators also committed to improving their product quality and transparency to regain customer trust.

This recall serves as a reminder of the importance of thorough product testing and transparent communication with consumers. While the settlement provided some relief to affected customers, it also highlighted the need for companies to uphold high standards in manufacturing and marketing. By addressing the issues and compensating customers, Lumber Liquidators took steps to rectify the situation and rebuild their reputation. Customers can now make more informed decisions when purchasing flooring products, ensuring they choose reliable and durable options for their homes.